Contact us with any issues
You can refer alleged breaches of the Code to the Insurance Brokers Code Compliance Committee (the Committee) for investigation if your insurance broker is a subscriber to the Insurance Brokers Code of Practice. You can find our contact details here.
What to do if you have concerns or a complaint
If you are concerned that your insurance broker is breaching the Code, you can refer the matter to us for investigation. The Committee’s role is to monitor compliance and investigate breaches against the Code. The Committee will then recommend corrective action if needed. If you require a specific outcome such as compensation, an apology, or for your problem to be fixed – you should make a complaint to your insurance broker or the Australian Financial Complaints Authority.
The Committee will need the following information before investigating an alleged breach of the Code:
- Your contact details
- If you are lodging the concern on behalf of someone else
- Name of your insurance broker
- When the events causing your concern occurred
- When you first became concerned about an alleged Code breach
- When you first reported your concern to your insurance broker
- How you raised your concern with your insurance broker
- Description of your concern
- Why you are not satisfied with the response (if any) received from your insurance broker
- What you think is a fair and reasonable resolution to the matter
- Supporting documentation (e.g. copies of correspondence)
If you do not wish to provide some of the information but would still like to report a concern, please email us or call 1800 931 678 and ask to speak with our Code Investigation Manager.
How you can report a concern
You can report a concern
- by email to email@example.com or
- call 1800 931 678 (ask to speak with our Code Investigation Manager)
By contacting the Committee, you agree to the Committee capturing any information as provided by you. All information provided to the Committee is handled and protected in accordance with our Privacy Statement. In this regard you understand that the information you provide as well as any other information including any documents and other material relevant to your claim of breach by the named insurance broker, will be shared between the named insurance broker and the Committee for consideration and investigation of your claim. For more information about how the Committee collects, uses and stores your personal information please see the Committee’s Privacy Statement.
Accessibility and support
The Committee is committed to being accessible to all Australians and is focused on ensuring vulnerable and disadvantaged people can readily use our service. The Committee abides by the legislation of the Disability Discrimination Act 1992.
You can contact us and tell us if you need assistance to report an issue.